BoldChat recently released research on The Effectiveness of Live Chat Technology which surveyed 264 US shoppers who consider themselves regular online shoppers.
One of the findings I found most interesting was the most common reason site visitors would initiate live chat is if they experience an error during the checkout process (76%). Other reasons include asking [...]

Leafing through the pages of the latest issue of DMNews, I saw an interesting article that got me thinking about the role of superlative keywords (i.e. “best” , “greatest”, “most exciting”) in search engine optimization for ecommerce websites.  Customer reviews have become an integral part of the online shopping experience.  Reviews provide potential buyers with [...]